Refund and Returns Policy

At DoorThreshold.co.uk, we are committed to ensuring you are completely satisfied with your purchase. If you are not happy with your order, we are here to help. Please read our policy below for information on returning items and requesting a refund.

Conditions for Returns and Refunds

We accept returns and offer refunds on purchases made through our website, provided the following conditions are met.

Return Period

  • Any issues with damaged or faulty items must be reported within 24 hours of receiving your order.

  • If you wish to return an item for any other reason, you must contact us within 14 days of receiving your order.

  • All returned items must be received by us within 30 days from the date of delivery.

Condition of Returned Items

  • All items must be returned in their original, unopened packaging.

  • Products must be unused, uninstalled, and in the same condition as when they were received.

Return Shipping Costs

  • The cost of returning an item is the responsibility of the buyer unless the product is faulty or damaged.

  • Please note that original delivery and postage charges are non-refundable unless the item received is faulty or damaged.

Damaged or Faulty Items

If your order arrives damaged or develops a fault, please contact us within 24 hours of delivery.

To help us process your claim as quickly as possible, please email clear photographs showing the damage or fault to the email address provided below.

Special Order Products

Products that have been custom-made, specially ordered, cut to size, drilled, modified, or manufactured to customer specifications cannot be returned unless they are faulty or damaged upon delivery.

Change of Mind or Incorrect Orders

If you have changed your mind or ordered the wrong product, you may return it provided it meets the return conditions above.

  • Return postage costs are the responsibility of the customer.

  • Original delivery charges are non-refundable.

Contact Information

If you have any questions about our Returns and Refunds Policy or require assistance with a return, please contact us using the details below.

DoorThreshold.co.uk
55, Queens Park Court, Ilbert Street, London, W10 4QB
United Kingdom

Email: sales@doorthreshold.co.uk

Phone: 07452792733

Thank you for choosing DoorThreshold.co.uk. We appreciate your business and are committed to providing high-quality products and excellent customer service.